Water Distribution

Water Drop

Responsibilities

The duties of the Water Distribution Division are quite diverse. Water Distribution Technicians read all the towns water meters, install new services, locate water mains and service lines for underground utility contractors, maintain and repair all Nags Head water mains (2 inches through 12 inches), fire hydrants, and valves in the most efficient and cost-effective manner possible. 

They also inspect new water main extension projects, flush the town’s water system, and maintain a 24 hours a day-365 days a year response to emergencies. The Water Distribution Division is responsible for the overall quality of Nags Head’s water after it leaves the water plant.

Report a Water Leak

If you have a water leak, please call Nags Head’s Water Plant at 252-449-4210 or 252-305-6067.

Water System Flushing

Over about four months each winter and spring, the Town flushes its water distribution system to remove sediment and other deposits that can build up over time. If not removed, these materials may cause water quality deterioration, taste and odor problems, or discoloration of the water. Water may also stagnate in lesser used parts of the distribution system. This can result in degraded water quality.

If flushing is taking place, the schedule will appear on the right side of this page. 

Work is typically conducted Monday through Friday between 8:30 am and 4:00 pm.

When the water system in your area is being flushed, you may experience low or no water pressure and discolored water. Please raise the lever on automatic ice makers and to check the water quality prior to washing clothes or running automatic dishwashers.

Q: What should I do when I see town crews flushing hydrants in my area?

A: If you see a town crew flushing hydrants while driving, PLEASE DRIVE CAREFULLY. You may also want to delay any laundry washing until the crew is finished and you have checked your water for discoloration. We also suggest that you turn off your refrigerator’s ice maker.

Q: What should I do after the flushing?

A: If the tap water is used during flushing, it could come out full of sediment and discoloration. If you encounter discolored water, shut the water off and wait several minutes. After waiting, check for clarity by running cold water for a few minutes allowing new water to work its way into your pipes. If not, wait a few more minutes and check again. We recommend using a tub or outside faucet to clear the line. In some cases, you may experience slight discoloration for a few hours. This discoloration only affects the appearance of the water; it does not affect the taste or water quality.

Q: What should I do if my water pressure or volume seems low after flushing?

A: Check your faucet and washer screens for trapped debris.

Q: Why does the water look funny after hydrant flushing?

A: When a hydrant is opened, there will always be temporary incidences of discolored water containing fine sediment particles.  There is no health hazard associated with discolored water. Allow a few hours for discoloration to dissipate. To verify the water has settled, allow your cold water tap to run a few minutes. If the discoloration persists for more than twenty-four (24) hours, please contact our Water Department at 252-449-4210.

Q: Is it Okay to drink the sediment-laden or discolored water during temporary disturbance events?

A: It is recommended that water users wait until the water has cleared before using it for potable (drinking) purposes.

Q: What is the silt in the water system after flushing?

A: Water contains minerals and these minerals react with the inside of the pipe to produce the by-product. This chemical reaction between the pipe and water is normal and natural process. This process can occur on the inside of the pipe and prevent adequate volume of water flow. The flushing process removes much of this by-product.

If you have any questions, please call Nags Head’s Public Works department at 252-441-1122.